Do you consider the problem resolved?

How many contacts with support were required to resolve the problem

Did you attempt to use our online knowledge base before raising this question through the support team?

How satisfied were you with the knowledge and professionalism of the people?

How satisfied were you with the support process from initial submission of the case to the final response?

How satisfied were you with the overall quality of the problem resolution?

Overall, how satisfied were you with the support provided during the lifetime of this support case?

Based on your experience in this support case, would you recommend our service to a friend or colleague?

What recommendations would you suggest for improving SDL Support?