A key company objective is to deliver a positive customer experience to a world-wide and heterogeneous audience. In order to achieve this, any information that is delivered needs to be timely and meaningful to the local audience, whilst adhering to corporate messaging and branding. By managing and sharing approved corporate terminology both internally and externally, the quality of the content delivered is significantly improved leading to higher levels of customer satisfaction, increased revenue and reduced costs.

SDL MultiTerm Server is the market leading solution enabling the centralized management of corporate terminology. SDL MultiTerm Server allows for the storing of terms with associated definitions, descriptions and images along with their associated language translations. Through server technology and integration with the translation environment, multiple users can have access to the right term at the right time.

Key benefits:

• Increase speed to market and business agility by accelerating multilingual content creation and review cycle reduction 
• Enhance collaboration and consistency with all users accessing the same and approved terminology both inside and outside the company
• Improve document quality and contribute to a seamless customer experience in every market
• Enable effective translation management through real time terminology verification during the translation process
• Reduce end-to-end localization costs through improved integration with your translation environment
• Increase supported languages without the associated costs
• Increase confidence that corporate terminology assets are controlled and secured

It is clear that SDL MultiTerm is increasing our speed-to-market and business agility. We’ve tested other terminology management solutions side-by-side with SDL MultiTerm and we found that these were twice as slow. The main reason for this is that very few translation specialists use anything apart from SDL. This means they aren’t familiar with other solutions, plus the functionality is not as intuitive as SDL MultiTerm.

Katsumi Horiguchi, Senior Manager for Technology Publications, Kyocera Mita